Community Director

BEGINS AS PART-TIME POSITION (10-15 hrs/wk)

Reports to: Director of Operations
Works Closely With: Coaching Director and Content Director
Location/Hours: Remote, Est 10-15 hours a week initally, could grow into full-time.
Benefits: Unlimited PTO
Required Travel (Paid for by NIW): All Team Advance, once a year
Possible Travel (Paid for by NIW): Healing Leader Roundtable (once a year), ARC Conference (once a year)
Compensation: Tiered sharing of revenue, see separate Community Compensation Plan (see summary at end of job posting)

ORGANIZATIONAL OVERVIEW

We’re looking for a high-capacity, self-motivated, spiritually grounded, emotionally intelligent leader to build and steward a life-giving, trauma-informed online community where people in pain find connection, clarity, and a pathway forward.

This isn’t a moderation role. It’s a culture-shaping, ecosystem-building leadership position. The Community Director will serve as the relational and operational general manager of the Nothing Is Wasted online Community—transforming content and coaching into lived experience, driving engagement and retention, and ensuring no one walks through pain alone.

ROLE SUMMARY

The Community Director is the operational and relational leader of the Nothing is Wasted Community platform – a subscription-based content hub that provides digital resources, peer community, and expert guides, all of which supports the mission of the organization of “meeting people in their pain and providing a pathway through”. This role is responsible for day-to-day management, engagement strategy, culture formation, and execution of the paid community experience.

The Community Director ensures that Community Plus is:

  • Spiritually grounded

  • Relationally safe

  • Highly engaging

  • Well-organized

  • Strategically aligned with coaching and content

  • Retentive and scalable

This role partners closely with:

  • The Coaching Director to integrate certified coaches as authoritative, trauma-informed voices who drive engagement and conversion.

  • The Content Director to ensure content is deployed, contextualized, and activated inside the community in ways that increase participation and retention.

The Community Director is not merely a moderator. They are the general manager of the community ecosystem, responsible for turning content and coaching into lived experience.

CORE RESPONSIBILITIES

1. Community Leadership & Culture Formation

  • Serve as the primary steward of the Community culture, tone, and relational health.

  • Ensure the community reflects NIW’s mission, theology, values, and trauma-informed posture.

  • Maintain a psychologically and spiritually safe environment for people processing pain, grief, and trauma.

  • Establish and enforce community guidelines with grace, clarity, and consistency.

  • Discern and respond appropriately to sensitive pastoral or crisis-related situations in collaboration with leadership.

2. Community Operations & Management

  • Oversee daily operations of the Community platform (posts, comments, groups, events, announcements).

  • Create and manage systems for:

    • Onboarding new members

    • Orienting founding vs. standard members

    • Welcoming annual vs. monthly members

    • Helping members understand how to engage and get value

  • Ensure all community spaces are organized, current, and intuitive.

  • Coordinate scheduling and logistics for live calls, Q&As, and events inside the community, in partnership with the Content Director.

  • Monitor engagement metrics and proactively address drop-offs or stagnation.

3. Coach Integration & Engagement (Partnership with Coaching Director)

  • Partner with the Coaching Director to strategically integrate certified coaches into the community.

  • Ensure coaches are:

    • Clearly identified as trusted, authoritative voices

    • Properly onboarded into community expectations

    • Consistently active and visible in the community

  • Coordinate coach participation in:

    • Topic threads

    • Q&As

    • Group discussions

    • Live calls

    • Comment engagement

  • Help translate community needs and pain points into coaching opportunities.

  • Support the community → coaching pathway by:

    • Encouraging connection calls where appropriate

    • Highlighting coaching resources

    • Creating space for relational trust to form naturally

4. Content Activation & Deployment (Partnership with Content Director)

  • Work with the Content Director to ensure content is:

    • Properly released inside the community

    • Contextualized with prompts, questions, and discussion threads

    • Reinforced through follow-up engagement

  • Turn passive content into active participation.

  • Collaborate on:

    • Monthly themes

    • Content rollouts

    • Live teaching events

    • Resource drops

  • Provide feedback to the Content Director on:

    • What content is resonating

    • What content is confusing

    • What content is driving engagement or retention

5. Engagement Strategy & Retention

  • Own the engagement and retention strategy for Community.

  • Develop rhythms for:

    • Weekly engagement prompts

    • Monthly challenges or themes

    • Member spotlights

    • Testimonies and wins

  • Track and report on:

    • Active vs. inactive members

    • Comment and post participation

    • Event attendance

    • Retention and churn trends

  • Collaborate with leadership to adjust strategy to reduce churn and increase lifetime value.

6. Cross-Functional Communication & Leadership

  • Serve as the central communication hub between:

    • Coaching Director

    • Content Director

    • Operations Director

  • Participate in regular leadership meetings related to Community.

  • Participate in weekly org Exec Team meetings.

  • Translate strategic vision into daily execution.

  • Surface issues, opportunities, and insights from the community to leadership.

  • Help leadership stay connected to the lived experience of members.

7. Revenue Accountability & Stewardship

  • Understand that Community Plus is both a ministry environment and a revenue-generating ecosystem.

  • Take ownership of outcomes tied to:

    • Member satisfaction

    • Engagement health

    • Retention

  • Participate in performance reviews tied to:

    • Growth

    • Engagement

    • Retention benchmarks

  • Earn profit-share compensation as outlined in the Community Compensation Plan, aligning incentives with ministry success.

KEY PERFORMANCE INDICATORS (KPIs)

The Community Director will be evaluated on:

  • Member engagement levels

  • Retention and churn metrics

  • Quality and consistency of community activity

  • Coach participation and integration effectiveness

  • Member feedback and satisfaction

  • Alignment with NIW mission and values

QUALIFICATIONS & EXPERIENCE

Required

  • Experience managing or leading online communities, memberships, or cohorts.

  • Strong relational intelligence and emotional maturity.

  • Familiarity with trauma-informed care, pastoral sensitivity, or ministry environments.

  • Ability to manage multiple stakeholders and priorities.

  • High organizational and communication skills.

  • Comfort with technology platforms (Circle–community software, Zoom, Slack, Memberspace).

  • Alignment with the mission, values, and theological posture of Nothing is Wasted Ministries.

Preferred

  • Background in ministry, coaching, counseling, or care-based leadership.

  • Experience working with paid memberships or subscription models.

  • Experience collaborating cross-functionally with content and coaching teams.

  • Familiarity with engagement analytics and retention strategies.

  • Past experience shepherding people through pain, grief, or loss.

PERSONAL ATTRIBUTES

  • Spiritually grounded and emotionally healthy.

  • Calm, steady, and compassionate presence.

  • Strong discernment and judgment.

  • Proactive and self-directed.

  • Comfortable holding space for pain without trying to fix it.

  • Able to lead with both empathy and clarity.

Compensation Structure & Growth Opportunity

This role is compensated through a tiered, revenue-based profit share model designed to directly align the Community Director’s leadership with the growth, engagement, and long-term sustainability of the Nothing Is Wasted Community.

We are not building from zero.

The Community Director steps into a community with:

  • 100 active paid members generating consistent recurring revenue

  • 3,000+ existing free members who are currently engaged within the ecosystem

As we sunset the free community tier, we are intentionally migrating members into the paid Community Plus experience. This creates a significant and immediate growth runway, providing a strong bridge between the current revenue base and the next stages of scale.

This means the Community Director is not merely responsible for retention — they are stepping into a positioned growth opportunity with an existing audience to activate.

The compensation model reflects two realities:

  • There is an established base that provides predictable starting income.

  • There is substantial upside potential tied to migration, engagement, retention, and strategic growth.

As membership volume increases, percentage share adjusts to reflect long-term scalability and shared organizational margin — while overall earning potential continues to grow through increased total revenue.

This structure is designed to:

  • Reward strong retention and member experience

  • Incentivize strategic migration of free members to paid tiers

  • Encourage healthy, sustainable scale

  • Align ministry impact with financial reward

  • Create meaningful long-term income potential

The stronger and more engaged the community becomes, the more both the ministry and the Community Director benefit.

WHY THIS ROLE MATTERS

The Community Director plays a pivotal role in fulfilling Nothing Is Wasted’s vision to ensure that no one walks through pain alone. This role is central to transforming content and coaching into lived, relational experience—and to building a sustainable ecosystem that serves people well while funding the ministry’s mission.

This person must embody the core values of Nothing is Wasted Ministries:


KINGDOM-MINDED PIONEERS

  • We know we’re not the point, but we do play our part

  • We partner and collaborate with other voices

  • We serve and support all different types, sizes and styles of local churches

  • We serve and support people from all different backgrounds, ethnicities, and different places in their faith journeys

  • We help people leverage their pain for Kingdom purpose

  • We reflect the Kingdom of God

SPIRIT-EMPOWERED FOLLOWERS

  • We pray first

  • We are hungry and humble 

  • We minister out of the overflow (intimacy over impact)

  • We cultivate anointing

  • We make decisions aligned with the Spirit

COMPASSIONATE HEALERS

  • We understand people’s pain because we’ve suffered our own

  • We enter into other people’s suffering

  • We choose to let our hurt heal others

  • We invite people off their mat (John 5)

  • We’ve let God transform our pain to help others transform theirs

GROWTH-ORIENTED CULTIVATORS

  • We are constant learners

  • We get and stay healthy to grow God’s trust in us

  • We focus on family first

  • We steward our mind, body, and soul

RESPONSIBLE STEWARDS

  • We work hard because our assignment matters

  • We take personal initiative

  • We over-communicate

  • We each play a vital role

  • We win as a team and we lose as a team

  • We embrace accountability

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